Incoming mail and shared inboxes
A general inbox receives dozens of messages a day, and someone has to read them one by one to work out who should reply, before even starting on the request itself.
Each message is sorted by urgency and department, with a draft reply prepared in the right folder, and nothing goes out until someone on your side has approved it.
The sorting time disappears, and urgent requests no longer sit for three days in an inbox nobody has opened.
