Terms and conditions

These terms and conditions apply to all services of Lux Digital Solutions S.à r.l.-S (hereinafter “LDS”): audit, training, implementation of automation and AI solutions, and related services. They are intended for business customers.

The written quote and agreement for each engagement set out the scope, the deliverables, the timelines and the price. They take precedence over these terms. The client's purchasing terms apply only if LDS has accepted them in writing.

Each service is the subject of a written quote. The engagement starts upon acceptance of the quote, and nothing is invoiced without prior agreement.

A down payment may be provided for in the quote. The exact terms are set out there.

Unless stated otherwise in the quote, invoices are payable within thirty days of their date.

In the event of late payment, interest accrues by operation of law at the statutory rate provided for by the Luxembourg law of 18 April 2004 on payment periods, together with a fixed compensation of forty euros for recovery costs, without prior formal notice.

The success of an engagement depends on the client's cooperation: access to the relevant information and people, approval of each stage, and the designation of a point of contact.

The client remains responsible for the operation of its systems and for the decisions taken within its organisation. Where AI tools are put in place, the client ensures appropriate human oversight of their use, in line with the applicable European framework.

LDS provides consulting, training and technical implementation. Its deliverables constitute neither legal advice, nor a compliance audit in the regulatory sense, nor a certification.

Content generated by AI tools may contain errors. It is provided as a working basis and must be reviewed before any binding use. LDS's recommendations inform the client's decisions. They do not replace them.

The client has ten working days after delivery to report in writing any non-conformity with the scope agreed in the quote. If no report is made within this period, the deliverable is deemed accepted.

Non-conformities reported within this period are corrected by LDS at no additional cost, within the limits of the agreed scope.

Where an engagement involves the processing of personal data on behalf of the client, this processing is governed by a data processing agreement within the meaning of Article 28 GDPR, concluded before the processing begins. Any sub-processors are documented in that agreement.

The details of how data relating to this site is processed are set out in the privacy policy.

Each party keeps confidential the non-public information of the other party that it becomes aware of in the course of the engagement, during the engagement and for the five years that follow.

LDS does not cite a client as a reference without its prior written consent.

The deliverables specific to the engagement (reports, documentation, configurations developed for the client) become usable by the client after full payment, for its internal needs.

The methods, templates and know-how of LDS, as well as third-party software and components (including open source), remain the property of their respective owners and are governed by their licences.

LDS's liability under an engagement is limited to proven direct damages and cannot exceed the amount (excluding taxes) actually paid by the client for that engagement. This limitation does not apply in the event of intent or gross negligence, in the event of a breach of an essential obligation of the contract, or in cases where the law does not permit such a limitation.

LDS is not liable for indirect damages, such as loss of revenue, loss of data or loss of opportunity.

Each party may end an engagement in writing with fifteen days' notice, without prejudice to the terms set out in the quote.

Services performed up to the effective date remain due: in full for services invoiced on a time-spent basis, pro rata to progress for fixed-price services.

Neither party is liable for a failure to perform caused by an event of force majeure. The same applies to outages of third-party services (AI models, interfaces, hosting) that are not attributable to LDS, for as long as they last.

These terms and any engagement are governed by Luxembourg law. The courts of the district of Luxembourg have exclusive jurisdiction, subject to applicable mandatory provisions.

These terms may change. The version applicable to an engagement is the one in force on the date of the quote.